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Frequently Asked Questions

Welcome to Our Eco-Friendly Cleaning World!

  • Did you know? Indoor air can be up to 500 times more polluted than outdoor air! This is often due to harsh chemicals in cleaning products. At PhillyMaidGreen, we cherish your health and our planet. That's why we use all-natural, handmade cleaning products, ensuring a safer and cleaner environment for you and your loved ones.

    For a deeper dive into the importance of eco-friendly cleaning, we recommend "What’s Gotten Into Us? Staying Healthy in a Toxic World" by McKay Jenkins and the Environmental Working Group’s Guide to Healthy Cleaning.

  • Join us in our mission to make Philly a greener, cleaner place! We're not just a cleaning service; we're a community initiative. Our eco-friendly approach, fair wages, and sustainable practices set us apart. We're proud to be locally based, putting people and the planet first.

Our Cleaning Magic

  • Leave the cleaning supplies to us! We've got it all covered with our organic products. However, we do ask you to provide a few basics: a toilet brush for each toilet, a vacuum cleaner (if available), and a step stool for those hard-to-reach spots.

  • From one-time deep cleans to regular sparkle sessions (weekly, bi-weekly, monthly), we’ve got you covered. We focus on making your home shine, while also respecting some boundaries: unfinished basements, high areas, and certain appliances are off-limits. If you need something extra, just let us know two business days in advance.

Booking and Payment: Easy and Transparent

  • Conveniently pay using your credit card through our secure scheduling portal. It’s quick, easy, and secure!

  • We love simplicity and transparency. That's why we offer a flat rate based on your home's square footage and any special requirements. No surprises, just a clear, upfront cost for a beautifully clean home.

  • Our team puts their heart and soul into cleaning your home, and tips are always appreciated. It’s a great way to say thank you for their hard work and dedication.

Our Policies and Your Comfort

  • We’re big animal lovers and make sure our cleaning products are safe for your pets. If your pet is not too fond of new friends, we kindly ask you to keep them in a separate area during our visit.

  • Whether you prefer to be home or out and about during our visit, we respect your choice. For safety reasons, we can't keep your house keys, but we encourage using lockboxes or codes for easy access.

  • Life happens! We understand. To schedule or cancel, just give us a three-business day heads-up. This helps us manage our team’s schedule and keeps everything running smoothly.

  • A safe work environment is essential. Extreme temperatures, lack of electricity, or hazardous materials could lead to service adjustments or additional charges. We always prioritize the safety of our team.

  • Just a heads up: We include a standard sales tax and, in some areas, a travel fee. This ensures our team is fairly compensated for their travel time and expenses.

Building Trust and Respect Together

  • A great relationship is a two-way street. We're committed to providing top-notch service and equally appreciate your respect and cooperation. We reserve the right to make service decisions based on mutual respect and safety.

  • Booking with us means you agree to our terms – which are all about ensuring a fantastic experience for everyone. From cancellations to task requests and property care, we’re all about clear communication.

  • If something's not up to your expectations, just let us know within 48 hours. We're committed to making it right because your satisfaction is our success.

Get In Touch

Let’s Work Together! Book the Cleaning Service You Need Today!